Introduction
ElanOneStop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reminder and notification service application.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and email address
- Phone number (for SMS notifications, if opted in)
- User-created content (reminders, notes, tasks)
- Profile information you choose to provide
Usage Information
We automatically collect certain information when you use our service:
- Log data (IP address, browser type, access times)
- Device information (for push notifications)
- Application usage statistics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Send you reminders and notifications you've requested
- Improve and personalize your experience
- Communicate with you about service updates
- Provide customer support
- Ensure security and prevent fraud
- Comply with legal obligations
SMS and Electronic Communications
When you opt in to receive SMS notifications, we will send automated text messages to the phone number you provide. You can opt out at any time by replying "STOP" to any message or updating your preferences in the application settings.
We will never:
- Send marketing messages without your explicit consent
- Share your phone number with third parties for marketing
- Send messages outside of your configured preferences
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following situations:
- Legal Requirements: If required by law or in response to valid legal process
- Service Providers: With trusted third parties who assist us in operating our service (e.g., SMS delivery via Twilio)
- Protection: To protect the rights, property, or safety of ElanOneStop, our users, or others
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
- Consent: With your explicit consent
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Regular software updates and patches
- Secure data centers and infrastructure
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at support@elanonestop.com.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct or update your personal information
- Request deletion of your personal information
- Opt out of certain communications
- Request a copy of your data in a portable format
- Object to processing of your personal information
- Withdraw consent where we rely on consent for processing
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@elanonestop.com.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Say no to the sale of personal information
- Equal service and price, even if you exercise your privacy rights
We do not sell personal information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use our service
- Improve our service
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our service.
Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For material changes, we will provide additional notice via email or through the application.
TCPA Compliance
ElanOneStop complies with the Telephone Consumer Protection Act (TCPA). By providing your phone number and opting in to SMS notifications, you agree to receive automated text messages. You are not required to provide consent as a condition of using our service. Message and data rates may apply.
GDPR Compliance (For European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to be informed about data collection
- The right to data portability
- The right to restrict processing
- The right to lodge a complaint with a supervisory authority
Our legal basis for processing your personal data includes consent, contract performance, and legitimate interests.
Contact Information
ElanOneStop
31150 Wellington Dr
Novi, MI 48377
Email: support@elanonestop.com
Privacy Inquiries: privacy@elanonestop.com
Phone: (248) 895-6273